Notes:

• Streamlines service delivery - reduces costs, redundancies (six sigma) and headaches

• Simplifies hiring - less roles, highly specialized (single focused) workforce

• Easiest route to results - you’re doing the same thing over and over again

• Pull yourself out of operations - truly allows you to pull yourself out of the business and focus on ‘big rocks’

• Easiest path to true automation - you can’t automate without repeatable processes