Notes:
  • Streamlines service delivery - reduces costs, redundancies (six sigma) and headaches
  • Simplifies hiring - less roles, highly specialized (single focused) workforce
  • Easiest route to results - you’re doing the same thing over and over again
  • Pull yourself out of operations - truly allows you to pull yourself out of the business and focus on ‘big rocks’
  • Easiest path to true automation - you can’t automate without repeatable processes